Help Centre
We're here to help
We're here to answer any questions you may have.
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My power is out, who do I call?

Different companies distribute power to various locations across Australia. They are your first contact for reporting a power outage in your area. You can find your distributor on the Australian Energy Regulator website.

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In case of an emergency

If you rely on a life support machine, refer to your Life Support Program to get started on your plan. If in doubt, please call 000 now.

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Experiencing hardship
If you are experiencing hardship and unable to pay your energy bill please call our customer service team on 1300 908 142.
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I have a question about my bill
Please contact our customer service team to talk through any questions you have about your electricity statement.
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I'm moving house
Let us know your 'move-in' date and we'll do the rest, making sure your lights are on.
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How do I contact Radian?
Head over to our contact page where you can call, email or use the contact form.
Join us and use your power for good