Standard Fees & Charges — QLD
CARD PAYMENT
Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. These are pass through charges from our provider.
Visa/Mastercard – 1.5%
Amex/Diners – 3.1%
DIRECT DEBIT
Bank Account $0
Visa/Mastercard – 1.5%
Amex/Diners – 3.1%
Failed Payment - $18.00 incl GST
LATE PAYMENT
$16.00 (GST Exempt)
May apply if your bill is not paid by the due date.
PAPER BILL
$2.25 (incl GST)
May apply if you get your bills by post, with some exceptions.
DISCONNECTION FEE
$13.58
If your home is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time.
CONNECTION FEE
$13.58
If your home is reconnected (e.g. when you move into your property) a reconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time.
METERING CHARGES
$0.00
For metering-related charges that a metering service provider may charge us.
METER WORKS ADMINISTRATION FEE
$49.50 (incl GST)
May be charged if you initiate a request in relation to an electricity meter. The fee is to arrange metering-related goods or services for you with a Meter Service Provider or Distributor.
SOLAR METER CHARGE
$0.07 per day (incl GST)
A charge will apply if you have a Solar PV system installed at your premises. This fee is passed through from your distributor and may vary.
REQUEST FOR HISTORICAL BILLING INFORMATION
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out but we may charge you for the cost of supplying copies of the bill.
OTHER CHARGES
If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.
1 Late payment fee exclusion
For electricity contracts, the account holder receives the Low Income Household Rebate or the Medical Energy Rebate:
if the bill that was not paid by the due date, or another bill under your account, is the subject of a matter being considered by the Energy ombudsman;
if the bill is subject to an arrangement to pay by instalments under a payment plan;
if any part of the bill is paid by a voucher issued under the Energy Accounts Payment Assistance Scheme; or
if we’re aware that you have sought assistance to pay the bill from a participating community welfare organisation that issues vouchers under the Energy Accounts Payment Assistance Scheme.
